Q1

I own a retail shop, can I purchase MIYUKI beads directly?

A1

If there are our wholesalers in your region, we are happy to let you know them. Please use our inquiry form or contact to below.

Q2

I am a designer. Can I purchase MIYUKI beads directly?

A2

We will let you know our customers list in your region. Please use our inquiry form or contact to below.

Q3

Do you accept mail orders from overseas?

A3

We only accept mail orders from Japan.

Q4

What kind of beads does MIYUKI produce?

A4

Please refer to our seed beads page.

Q5

I want to know durability of your products.

A5

Please refer to "Category of finished beads" page. Also, you can check durability of each Delica bead in "Delica color and durability" page. The durability data is based on our examination result and manufacturing history. It is not the absolute one, therefore it differs in an individual use and condition.

Q6

I want to know the color number of seed beads.

A6

Please refer to "Size and Shape" page. Color number is printed on sample card pdf. If you have further question, please contact us.

Q7

I want to know the number of beads per package.

A7

Please refer to "The number of beads/KG" page. The data is a approximate.

Q8

I have the same color number of beads, but the color is slightly different from the one I bought before.

A8

Although we have been trying to prevent producing lot difference, there are small differences in color because of properties of glass materials and manufacturing process. Please understand it.

Q9

Regarding Complaints from Customers Who Purchased Our Beads Through Online Sellers, Including Amazon

1. Delayed Delivery Inquiry :
- "I ordered Delica Beads through an online seller and am still waiting for the product. I would like to know when it will be delivered."

2. Missing Product Due to Torn Package :
- "We received a torn package. It was a brown paper Amazon package, and the package of beads was missing. Apparently, the package was torn during mailing, and the beads fell out and were lost. Please resend the order, as we need these to complete a project."

3. Incorrect Product Received :
- "I ordered one of your products from Amazon. I ordered 'Metallic Gold Iris' but received a different product. The beads I received are called 'Gunmetal Metallic.' I would like a refund or a replacement for the beads."

A9

Manufacturer's Response :
Thank you for reaching out with your concerns. We understand the inconvenience these issues may have caused. Please note that we are a manufacturer that sells glass beads in bulk to distributors. We do not sell directly on Amazon and are not an Amazon seller. Additionally, we do not operate online stores in foreign countries. If you experience any issues with beads purchased from online sellers, including Amazon, we kindly ask you to contact the seller or Amazon customer support directly for assistance. We appreciate your understanding.